Labels:text | screenshot | diagram OCR: 60 22 hrs. Total time 50 Time on hold 40 30 20 18:15 00:27 12:55 22:12 5.3.8 GBC Ingram Tech Data ATV foold) 0 Hand -offs: Times on hold; Time to locu : 22:00:00 12:55 00:27 2:22 nine to solve: $10:25 3:30 Figure 2: VARs #2 and. #3 gathered these results.